Return policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product has already been shipped out.
Returns (if applicable)
We accept returns of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee will be charged to the consumer for the return of a product.
Refunds (if applicable)
Once we receive and inspect your return, we will email you a receipt notification. We will also notify you of the approval or rejection of your refund. If approved, we will process your refund, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you havenât received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If youâve done all of this and you still have not received your refund, please contact us at service@xvaping.com.
Please contact our Customer service at service@xvaping.com to get the return address.